Verified Credentials Recognized in HRO Today's Baker’s Dozen for the Fifth Consecutive Year

Verified Credentials is proud to announce its fifth consecutive recognition in HRO Today's 2026 Baker's Dozen Customer Satisfaction Ratings for Enterprise Pre-Employment Screening!

Based on feedback directly from clients, this recognition reflects our continued commitment to exceptional service, reliable screening solutions, and long-standing client relationships.

Recognition Driven by Client Satisfaction

HRO Today's Baker's Dozen is an annual ranking of leading background screening providers based on direct customer feedback. Providers are evaluated on quality of service, breadth of service, and size of deals to determine their overall rankings.

For Verified Credentials, this recognition reinforces what matters most to us: delivering a screening experience that is fast, easy, accurate, and compliant, backed by a team that puts clients first.

Exceptional Support Makes the Difference

We believe great background screening goes beyond technology and turnaround times. It's about having a trusted partner who understands your business, responds when you need assistance, and helps make your screening process easier.

Our client experience is built around several key commitments:

• Accessible, U.S.-Based Support: Our 100% U.S.-based team provides knowledgeable assistance through phone, email, and live chat, with calls answered in approximately three rings and live chat responses averaging just five seconds.
• Dedicated Account Management: Clients benefit from personalized relationships with account managers who understand their unique screening needs and business priorities.
• Proactive Client Success: We go beyond day-to-day support, helping clients navigate changing requirements, improve screening workflows, and identify opportunities for greater efficiency.

These commitments have helped us build lasting client relationships, with an average client tenure of nearly 10 years.

"Being recognized for five consecutive years is especially meaningful because this recognition comes directly from our clients. Our team takes pride in building strong relationships, being there when our clients need us, and making their screening experience easier. It's rewarding to know those efforts are making a difference."

— Jennifer Simcox, Vice President of Account Management, Verified Credentials

Reliable Screening. Confident Decisions.

Exceptional client service also means delivering reliable information, intuitive technology, and processes that help organizations navigate the complexities of background screening.

We're continually investing in solutions that make screening more efficient, accurate, and compliant, including:

• Accuracy You Can Count On: With 100% U.S.-based operations and rigorous automated record-matching criteria, we prioritize the integrity of screening results. Our commitment to accuracy is reflected in our 99.99% dispute-free results.
• Compliance Built into the Process: Location-specific screening configurations help organizations navigate varying jurisdictional requirements, while integrated adverse action tools simplify notices, documentation, and process management.
• Reliable, Efficient Screening: Our technology and operational processes help deliver timely results, with 84% of screening results completed in less than one day.
• Ongoing Client Education: Through our compliance newsletter, regulatory updates, webinars, and proactive communications, we help clients stay informed about evolving regulations, industry developments, and screening best practices.
• Technology Designed for Ease of Use: Our intuitive platform, mobile-first candidate experience, and growing network of ATS and HRIS integrations help streamline screening workflows for hiring teams and candidates.

Together, these capabilities support a more dependable screening experience, helping our clients make informed hiring decisions with greater confidence.

Thank You to Our Clients and Team

Five consecutive years of recognition would not be possible without the trust of our clients and the dedication of our team.

To our clients, thank you for your continued partnership, valuable feedback, and confidence in Verified Credentials. Your experience drives us to keep improving.

To our team members, thank you for the expertise, responsiveness, and care you bring to every client interaction.

We're proud of this recognition and remain committed to delivering the exceptional support, innovative solutions, and dependable screening experience our clients deserve.

Connect with our team to discover the Verified Credentials difference.