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2 min read

Verified Credentials Ranked Top Background Screening Provider in 2023

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We are grateful to our outstanding clients for helping Verified Credentials earn a spot in the top Midsize Program Background Screeners in the 2023 Baker's Dozen by HRO Today. This award is based on direct feedback from our clients to HRO Today. The honor of receiving this award for a second year confirms that Verified Credentials continues to provide a remarkable experience and service to our clients.

 

What is the 2023 Baker's Dozen award?

The Baker’s Dozen Customer Satisfaction Ratings™ is an annual ranking of HR solutions providers in various categories focused on quality and customer satisfaction. It is conducted by HRO Today, a leading media and information platform for HR professionals, based on feedback from surveys distributed to clients of the nominated providers.

HRO Today then analyzes the feedback across three subcategories:

  • Breadth of Service Leaders - This category measures the variety and comprehensiveness of the provider's background screening services to accommodate different customer profiles.
  • Quality of Service – Demonstrating reliability, compliance, security, timeliness, accuracy, and ease of use.
  • Size of Deals - A measurement of the average size of contracts and clients to determine the bandwidth of capability.

It's all about our clients at Verified Credentials

Verified Credentials was recognized as a top ten Overall Midsize Program Pre-Employment Screening Leader for delivering exceptional client service.

What really sets Verified Credentials apart is our people. The key to giving a remarkable client experience is a system that never stops improving and is responsive to keep it efficient, easy, and reliable. Our teams share a common goal - dedication to creating a better customer experience every day by:

  • Anticipating clients’ needs – With a growing list of integrations and public API, we give clients quick and efficient workflows. Our proprietary background screening solutions evolve with our clients. We take a proactive approach to the feedback we receive, optimize system settings, and create custom features that improve the day-to-day experience for users.
  • Providing quick support and flexibility – Our employment screening platform is not set in stone. Through built-in tools and open communication with a dedicated account manager, clients can quickly implement account adjustments to optimize hiring workflows. When clients and candidates need help, a real person picks up the phone and answers an email without long wait times.
  • Prioritizing fast, high-quality reports – At Verified Credentials, we value speed and the result. Our clients receive reports they can trust, with turnaround times faster than the industry average. Verified Credentials understands that background checks go beyond a database search and we optimize sources to deliver solutions quickly. In fact, 89% of searches are complete in 1 day or less.

Beyond the day-to-day, Verified Credentials is dedicated to the big picture and our clients’ needs. We aim to deliver the remarkable - because going beyond customer satisfaction and customer success drives us. Exceeding client standards and sustainable long-term solutions is something we pride ourselves in, and we work towards more than just completing the job. We work towards building lasting relationships with our clients.

Our work is never done

We offer comprehensive screening solutions that help validate and secure talent for all types of organizations. Our goal is to provide a partnership that goes beyond standard background check services. By demonstrating that we are a partner clients can trust, we have developed long-lasting partnerships, some over 20 years.

As Verified Credentials approaches a milestone of 40 years in the industry, we find that true recognition not only stems from prestigious industry awards but also reflects in the enduring relationships we’ve built, evidenced by an average enterprise client tenure of 9.9 years. Our commitment to earning your trust is unwavering, day in and day out.

Upon being named to the annual Baker’s Dozen ranking, Verified Credentials COO, Will Uban, said,

“We are honored to receive this recognition from our industry partners at HRO Today, thanks to the support of our loyal clients. The award represents years of relentless effort and unwavering commitment to our client’s distinct needs. We are immensely proud to set the standard for excellence in quality, efficiency, innovation, and customer support within the background screening industry. Our client’s confidence in our services, technology, and teams is deeply appreciated and continually inspires us to excel.”

 

Choose a background screening provider that gives you and your candidates the treatment you deserve. Contact Verified Credentials to learn what our clients experience with our people, service, and dependable screening partnerships.

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