When you look at activities in your life it’s pretty clear when something is working. You know your washer and dryer are doing its job when your clothes are clean. Your coffee pot is keeping up with (high) demand when it makes a hot cup for you in the morning. But some things are less clear. How about your background check program? How do you know when your process for screening candidates is really successful? As important as this is, most of us don’t even think about it until a formal program analysis is requested – maybe once or twice a year.